In this section
Arrayjet is dedicated to providing innovative microarray solutions which meet or exceed customer expectations. Arrayjet is further committed to compliance with regulatory requirements and maintaining the effectiveness of the Quality Management System.
Arrayjet’s activities are guided by our ongoing drive to ensure customer satisfaction. Arrayjet is committed to the implementation of the following Quality Management System objectives:
- To develop and maintain an effective Quality Management System complying with International Standard ISO 13485.
- To achieve and maintain a level of quality which enhances Arrayjet’s reputation with customers.
- To ensure compliance with relevant statutory and safety requirements.
- To endeavor, at all times, to maximise customer satisfaction with the services provided by Arrayjet.
Every effort will be made to ensure that customer requirements are known and understood in all relevant organisational units and at all levels so that the commitments agreed with customers can be fulfilled according to their expectations.
Arrayjet’s business activities involve many interacting processes. It is the task of all employees throughout the business to understand, utilise and regularly review and maintain these processes in order to ensure the customers' satisfaction and the company's success.
Arrayjet sets and monitors adherence to appropriate indicators of performance. All employees are expected to engage in these processes to ensure standards are being maintained.
Arrayjet’s company culture is centered on trust, responsibility and freedom to act within reasonable bounds. Employees enjoy the advantages of cooperation through teamwork and training opportunities and have the freedom to engage with and challenge management.
Suppliers contribute substantially to the stability of our manufacturing processes and therefore to the success of our company. Accordingly, their selection and the working relationship is integrated into our Quality Management System. Partnership and open communication characterise our relationship with suppliers.
Iain McWilliam PhD, CEO